ebankIT and the Horizn platform join forces to support digital transformation

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SAN FRANCISCO, May 18, 2022 (GLOBE NEWSWIRE) — via InvestorWire — ebankIT and Horizn platform partner to support digital transformation helping financial institutions successfully launch a new ebankIT platform for employees and customers, providing an enhanced customer experience for retail, small and medium-sized enterprises (SMEs), and corporate banking.

As part of the ebankIT offering, the Horizn platform will integrate with ebankIT’s omnichannel digital banking platform to enable a seamless experience for financial institution staff and end users in North America.

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With the growing demand for advanced digital banking solutions in 2022, businesses will rely on ebankIT’s innovative omnichannel digital banking platform that offers online and mobile banking experiences to credit unions, banks and other financial institutions. By making the Horizn platform available and with the launch of live deployments, both companies expect to gain an improved business approach.

By presenting a 360-degree operational view and a connected and secure experience, the ebankIT digital banking platform is accelerating the digital transformation of financial institutions, reducing costs and creating new ways of delivering services and engaging with customers.

Created specifically for financial institutions looking to increase digital adoption, the Horizn Platform’s cloud-based solutions software suite offers financial institutions a way to truly maximize and accelerate the impact of their digital banking deployments. with ebankIT by increasing digital literacy and digital adoption with both their customers and employees.

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This partnership will contribute to an even more customer-centric product offering, helping financial institutions achieve a higher level of digital engagement by optimizing their customers’ experience across all channels.

In the digital world, customers want to spend their limited time on online journeys they find valuable, and when they feel cherished, they engage, spend, and become advocates. The expectation of always-on, always-available engagement has never been higher. As a financial institution, it’s important to personalize engagements and build deeper connections, knowing that different activities require different levels of support.

This exciting partnership truly offers a seamless banking experience. Digital demos of Horizn can be automatically generated as part of the launch plan and updates to digital experiences are made through this integrated partnership. This means frontline branch staff and contact center teams can all be digitally aware, fluent and confident on the new platform. Equally important is the digital strategy around a successful launch – when a customer searches Google, visits a website, checks FAQ pages, etc., the Horizn platform ensures that every customer can quickly find an answer to their digital needs.

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Together, ebankIT and the Horizn platform are committed to providing the best digital offering for the banking industry, striving to exceed ever-changing customer expectations.

Janice Diner, CEO of Horizn, points out that, “The conversion to a new platform presents multiple challenges. First, seamlessly convert existing digital customers to the new platform. Second, introduce existing customers to new features or functionalities of the platform. Third, convert new customers to digital banking. With the Horizn platform, customers and employees of ebankIT financial institutions can easily achieve these three goals. »

About ebankIT
ebankIT is an award-winning software company with a proprietary, industry-leading omnichannel digital banking platform that empowers banks and credit unions to reach their full potential. Its flexible and robust out-of-the-box features enable fast and seamless digital banking transformation. By strengthening customer relationships and leveraging third-party innovations through open banking possibilities, the success of the ebankIT platform has already translated into increased digital revenue and minimization of costs for dozens of institutions. around the world serving millions of customers or members.
For more information, please visit: ebankit.com

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About the Horizn Platform
Horizn is the #1 digital growth platform designed exclusively for financial services institutions. Activation to support digital growth is fundamental to the consumer and employee experience. Horizn’s digital demos provide bank customers and employees with the knowledge to accelerate the fluidity, adoption and growth of digital banking services. The Horizn platform consists of three components: a self-service customer platform; Assisted call center and in-branch demonstrations; and a direct platform for employees, helping to accelerate the digital shift for many of the world’s largest banks.
For more information, please visit: www.horizn.com

Janice Dinner
CEO, Founder, Horizn
[email protected]

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Los Angeles, California
212.418.1217 Office
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